Refund Policy

At Elearntogo, we are committed to providing high-quality custom-printed apparel and exceptional customer service. If for any reason you’re not satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and process for requesting a refund.

1. Refund Timeframe

Customers may request a refund within 180 days from the date the order was placed.
Any refund requests submitted after this 180-day period will not be accepted under any circumstance.

We strongly encourage customers to inspect their items upon delivery and to notify us of any issues as soon as possible.

2. Refund Eligibility

We gladly offer refunds in the following cases:

• Damaged or defective items: If your item arrives with physical damage, such as torn fabric, printing errors, or manufacturing defects.
• Incorrect item received: If you received a product that does not match your original order (wrong size, design, or color).
• Non-delivery: If your package has not arrived within 15 business days after the shipping date and tracking shows no delivery confirmation.
• Misprints or poor-quality prints: If the print quality is significantly below standard or does not match the preview shown at the time of purchase.

In all cases, photo evidence is required to support the refund claim.

3. Non-Eligible Refund Requests

Refunds will not be issued for the following situations:

• Incorrect size, color, or item chosen by the customer during checkout.
• Items that have been used, washed, or altered in any way.
• Minor variations in color, size, or design due to screen settings or standard printing tolerances.
• Delays caused by incorrect or incomplete shipping information provided by the customer.
• Delivery delays caused by shipping carriers, weather events, or holidays (if delivery still occurs).
• Any refund requests made after 180 days from the order date.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at 📧 [email protected] with the subject line: “Refund Request – Order #[Your Order Number]”.
2. Include the following in your message:
   • Your full name and email address used for the order.
   • Your order number.
   • A clear explanation of the issue.
   • Photographs showing the defect, damage, or incorrect item (if applicable).
3. Our team will respond within 2 business days to review and confirm your eligibility for a refund.

5. Refund Process & Timeline

If your refund request is approved, the amount will be returned to your original payment method (credit/debit card, PayPal, etc.).

• Processing time: Please allow 7 days for the refund to appear in your account, depending on your bank or card issuer.

We will notify you by email once the refund has been processed.

6. Returns and Replacements

In most cases, returns are not required. If we do need the item returned, we will provide clear return instructions.
Alternatively, we may offer a free replacement item instead of a refund, based on your preference and availability.

Summary of Refund Policy

7. Contact & Support

If you have questions about this Refund Policy or need help with a current order, feel free to reach out:

Email: [email protected]